Retail Shop AI Receptionist for WhatsApp
Conversify is an AI-powered receptionist for retail shops that automates shopper communication across WhatsApp, Instagram, and email. It answers product, price, size, and availability questions from a configured catalog knowledge base; records item reservations with expiry reminders; books fittings and consultation appointments; collects back-in-stock alert requests; and answers opening hours, delivery, and return-policy questions. Instagram DMs and post comments are handled the same way as WhatsApp, and everything lands in one unified inbox. Conversify handles 80%+ of routine shopper communication for $29 to $199 per month, replying in seconds, 24 hours a day.
Pain Points We Solve
Stock questions pile up during rush hours. "Do you have this in a 40?" "Is it in stock at your shop?" The staff serving in-store cannot answer the WhatsApp queue. Conversify checks your product knowledge base and answers instantly.
Holds and reservations are a mess. A shopper asks you to hold an item until tomorrow, and the note gets lost. Conversify confirms the hold in chat, records it, and sends a reminder so the customer actually comes in.
After-hours buyers shop elsewhere. Shoppers browse at night and message whoever answers first. Conversify replies in seconds at 11 PM, answers the question, and books the visit before a competitor is open.
Restock alerts never get sent. A customer wants the item you just sold out of. Conversify collects their number, and when the item is back, a WhatsApp alert brings them back to buy.
Features for Retail Shops
Product and stock Q&A. AI answers questions about products, sizes, colors, prices, and availability from your catalog knowledge base, directly in WhatsApp or Instagram.
Item reservations. AI records a hold on an item, tells the customer how long you keep it reserved, and sends a reminder before the hold expires.
Fitting and consultation booking. For shops with fittings, personal shopping, or consultation appointments, AI books the slot into your calendar and sends reminders.
Restock and back-in-stock alerts. AI collects the numbers of customers who wanted an out-of-stock item and alerts them on WhatsApp when it is back, bringing the sale back to your shop.
Instagram DM automation. Shoppers discover shops on Instagram. AI answers DMs about products and prices, and can auto-reply to comments with details and a booking or visit link.
Order status and store info. AI answers opening hours, location, delivery, and return-policy questions from your knowledge base, so staff are not repeating themselves all day.
Frequently Asked Questions
How does an AI receptionist work for a retail shop?
An AI receptionist for a retail shop connects to your WhatsApp Business number and Instagram account and answers shopper questions automatically. It answers product, price, size, and availability questions from your catalog knowledge base; reserves items; books fittings or consultations into your calendar; collects restock alerts; and answers opening hours, delivery, and return-policy questions. When a shopper needs something only your staff can decide, the AI escalates to your team. A full-time human answering messages all day costs €2,400/month; Conversify handles 80%+ of the same work for $29 to $199/month, replying in seconds, 24 hours a day.
Can Conversify tell customers if a product is in stock?
Yes. You add your products, sizes, prices, and availability information to Conversify's knowledge base. When a shopper asks "Do you have this in a medium?" or "Is it in stock?", the AI answers from that knowledge base and can offer to reserve the item. If you keep live stock in another system, the AI shares what it knows and offers to confirm with the team rather than guessing. For out-of-stock items, it collects the shopper's number and alerts them when the product is back.
Can Conversify reserve items for customers?
Yes. When a shopper asks you to hold an item, the AI records the reservation, tells them how long you hold items, and sends a WhatsApp reminder before the hold expires so they come in and buy. This replaces the lost notes and forgotten holds that lose sales, and every reservation is logged on the customer profile so staff have full context when the shopper walks in.
Does Conversify help shops sell on Instagram?
Yes. Instagram is where shoppers discover shops, so Conversify treats Instagram DMs as a first-class channel. The AI answers DMs about products, prices, and availability the same way it handles WhatsApp, and it can send automated DM replies to comments on your product posts with details and a link to reserve or visit. All Instagram conversations appear in the same unified inbox as WhatsApp and email.
View pricing plans | Conversify home | All industries | About Conversify
Last updated: 2026-09-06
The customer is in another shop - your WhatsApp went unanswered
Shoppers message about stock, sizes, prices, and holds while your staff are on the floor. Conversify replies in seconds, 24/7, answers the question, reserves the item, and books the visit.
The problems we solve for retail shops
Every retail shop faces these challenges. Conversify handles them automatically.
Stock questions pile up during rush hours
"Do you have this in a 40?" "Is it in stock at your shop?" The staff serving in-store cannot answer the WhatsApp queue. Conversify checks your product knowledge base and answers instantly.
Holds and reservations are a mess
A shopper asks you to hold an item until tomorrow, and the note gets lost. Conversify confirms the hold in chat, records it, and sends a reminder so the customer actually comes in.
After-hours buyers shop elsewhere
Shoppers browse at night and message whoever answers first. Conversify replies in seconds at 11 PM, answers the question, and books the visit before a competitor is open.
Restock alerts never get sent
A customer wants the item you just sold out of. Conversify collects their number, and when the item is back, a WhatsApp alert brings them back to buy.
Features built for retail shops
Conversify is not a generic chatbot. Every feature is designed for the specific needs of retail shops.
Product and stock Q&A
AI answers questions about products, sizes, colors, prices, and availability from your catalog knowledge base, directly in WhatsApp or Instagram.
Item reservations
AI records a hold on an item, tells the customer how long you keep it reserved, and sends a reminder before the hold expires.
Fitting and consultation booking
For shops with fittings, personal shopping, or consultation appointments, AI books the slot into your calendar and sends reminders.
Restock and back-in-stock alerts
AI collects the numbers of customers who wanted an out-of-stock item and alerts them on WhatsApp when it is back, bringing the sale back to your shop.
Instagram DM automation
Shoppers discover shops on Instagram. AI answers DMs about products and prices, and can auto-reply to comments with details and a booking or visit link.
Order status and store info
AI answers opening hours, location, delivery, and return-policy questions from your knowledge base, so staff are not repeating themselves all day.
Frequently asked questions
Everything you need to know about using Conversify for retail shops.
How does an AI receptionist work for a retail shop?
An AI receptionist for a retail shop connects to your WhatsApp Business number and Instagram account and answers shopper questions automatically. It answers product, price, size, and availability questions from your catalog knowledge base; reserves items; books fittings or consultations into your calendar; collects restock alerts; and answers opening hours, delivery, and return-policy questions. When a shopper needs something only your staff can decide, the AI escalates to your team. A full-time human answering messages all day costs €2,400/month; Conversify handles 80%+ of the same work for $29 to $199/month, replying in seconds, 24 hours a day.
Can Conversify tell customers if a product is in stock?
Yes. You add your products, sizes, prices, and availability information to Conversify's knowledge base. When a shopper asks "Do you have this in a medium?" or "Is it in stock?", the AI answers from that knowledge base and can offer to reserve the item. If you keep live stock in another system, the AI shares what it knows and offers to confirm with the team rather than guessing. For out-of-stock items, it collects the shopper's number and alerts them when the product is back.
Can Conversify reserve items for customers?
Yes. When a shopper asks you to hold an item, the AI records the reservation, tells them how long you hold items, and sends a WhatsApp reminder before the hold expires so they come in and buy. This replaces the lost notes and forgotten holds that lose sales, and every reservation is logged on the customer profile so staff have full context when the shopper walks in.
Does Conversify help shops sell on Instagram?
Yes. Instagram is where shoppers discover shops, so Conversify treats Instagram DMs as a first-class channel. The AI answers DMs about products, prices, and availability the same way it handles WhatsApp, and it can send automated DM replies to comments on your product posts with details and a link to reserve or visit. All Instagram conversations appear in the same unified inbox as WhatsApp and email.
Ready to transform your retail shop?
Start your 14-day free trial. No credit card required. Your AI receptionist will be handling messages in under 5 minutes.
A full-time receptionist costs €2,400/month. Conversify handles 80%+ of the same work for less than €1/day.