Medical Practice AI Receptionist for Clinics
Conversify is an AI-powered front desk for clinics and healthcare practices, including psychology, physiotherapy, dentistry, and general practice, that automates client communication across WhatsApp, Instagram, and email. It replies to inquiries in seconds, 24 hours a day, booking appointments and sending automated reminders. The platform is GDPR compliant with EU data storage and data subject request handling for European practices. The AI is trained to recognize urgent situations, escalating immediately to staff via smart handoff. It helps reduce no-show rates through automated WhatsApp reminders and handles 80%+ of routine communication for $29 to $199 per month.
Pain Points We Solve
Patients message after hours and go elsewhere. A patient looking for a psychologist messages three practices at 8 PM. The one that replies first gets the patient. Conversify replies instantly and books the consultation.
Paperwork delays first appointments. New clients need to share details before the first visit. Conversify collects information via WhatsApp with signed document templates and auto-filled profiles - all before the appointment.
Privacy and compliance concerns. Healthcare conversations need care. Conversify is GDPR compliant, hosts data in the EU, and supports data subject request handling through an integrated GDPR portal.
Features for Medical Practices
GDPR-compliant client communication. GDPR portal with data subject request handling and EU data storage, so sensitive conversations stay compliant by default.
Client onboarding automation. AI collects information via WhatsApp with signed document templates and auto-fill, and pre-fills client profiles before the first appointment.
Product catalog and payments. Recommends services and products from your catalog, sends payment links, and books follow-ups in the same chat.
Appointment reminders and no-show reduction. Automated WhatsApp reminders 24 hours before appointments. AI confirms attendance and reschedules no-shows automatically, helping reduce no-show rates.
Sensitive conversation handling. AI is trained to handle healthcare conversations with appropriate sensitivity. It recognizes urgent symptoms, mental health crises, and emergencies - escalating immediately to clinical staff.
Multi-provider scheduling. AI knows each provider's schedule, specialties, and availability. Patients are routed to the right provider based on their needs and insurance.
Frequently Asked Questions
Is Conversify GDPR compliant for healthcare practices?
Yes. Conversify is GDPR compliant with data subject request handling, breach notification procedures, and EU AI Act alignment. Data is hosted in the EU and encrypted in transit and at rest. It includes signed document templates with auto-fill and secure client profiles. The AI is trained to handle sensitive conversations with appropriate care and can be configured to avoid storing sensitive information in chat.
How does Conversify handle patient intake for medical practices?
Conversify automates the patient intake process entirely through WhatsApp. When a new patient books an appointment, the AI sends intake forms via WhatsApp, collects medical history, current medications, allergies, emergency contacts, and consent forms. The information is stored in the patient profile and available to the provider before the first visit. This eliminates the clipboard-and-pen intake process that delays appointments and frustrates patients. For returning patients, the AI can update medical history, confirm insurance changes, and collect copays - all before the visit. This reduces front desk workload by 60%+ and ensures providers have complete information before seeing the patient.
Can Conversify handle insurance questions for medical practices?
Yes. You add your accepted insurance plans, coverage details, copay amounts, and billing policies to Conversify's knowledge base. When patients ask "Do you accept my insurance?" or "What is my copay for a specialist visit?", the AI answers instantly from that knowledge base. For new patients, the AI collects insurance card images via WhatsApp, verifies coverage information, and stores it in the patient profile, reducing the administrative burden on your front desk.
How does Conversify handle emergency or urgent medical situations?
Conversify's AI is trained to recognize urgent symptoms, mental health crises, and emergency situations. When a patient describes severe symptoms - such as chest pain, difficulty breathing, suicidal ideation, or acute injury - the AI immediately escalates the conversation to your clinical staff via smart handoff. The AI does not provide medical advice or attempt to triage clinical situations. Instead, it reassures the patient that a human will respond urgently, alerts your team through the safety escalation system, and provides emergency service contact information (112 in EU, 911 in US) when appropriate. This ensures patients in crisis receive immediate human attention while routine inquiries are handled automatically.
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Last updated: 2026-09-17
Patients message at all hours - your receptionist cannot
Clients message at all hours and book with whoever replies first. Conversify replies in seconds, 24/7, handling appointment booking, rescheduling, and client communication on WhatsApp and Instagram - GDPR compliant with EU data storage.
The problems we solve for medical practices
Every medical practice faces these challenges. Conversify handles them automatically.
Patients message after hours and go elsewhere
A patient looking for a psychologist messages three practices at 8 PM. The one that replies first gets the patient. Conversify replies instantly and books the consultation.
Paperwork delays first appointments
New clients need to share details before the first visit. Conversify collects information via WhatsApp with signed document templates and auto-filled profiles - all before the appointment.
Privacy and compliance concerns
Healthcare conversations need care. Conversify is GDPR compliant, hosts data in the EU, and supports data subject request handling through an integrated GDPR portal.
Features built for medical practices
Conversify is not a generic chatbot. Every feature is designed for the specific needs of medical practices.
GDPR-compliant client communication
GDPR portal with data subject request handling and EU data storage, so sensitive conversations stay compliant by default.
Client onboarding automation
AI collects information via WhatsApp with signed document templates and auto-fill, and pre-fills client profiles before the first appointment.
Product catalog and payments
Recommends services and products from your catalog, sends payment links, and books follow-ups in the same chat.
Appointment reminders and no-show reduction
Automated WhatsApp reminders 24 hours before appointments. AI confirms attendance and reschedules no-shows automatically, helping reduce no-show rates.
Sensitive conversation handling
AI is trained to handle healthcare conversations with appropriate sensitivity. It recognizes urgent symptoms, mental health crises, and emergencies - escalating immediately to clinical staff.
Multi-provider scheduling
AI knows each provider's schedule, specialties, and availability. Patients are routed to the right provider based on their needs and insurance.
Frequently asked questions
Everything you need to know about using Conversify for medical practices.
Is Conversify GDPR compliant for healthcare practices?
Yes. Conversify is GDPR compliant with data subject request handling, breach notification procedures, and EU AI Act alignment. Data is hosted in the EU and encrypted in transit and at rest. It includes signed document templates with auto-fill and secure client profiles. The AI is trained to handle sensitive conversations with appropriate care and can be configured to avoid storing sensitive information in chat.
How does Conversify handle patient intake for medical practices?
Conversify automates the patient intake process entirely through WhatsApp. When a new patient books an appointment, the AI sends intake forms via WhatsApp, collects medical history, current medications, allergies, emergency contacts, and consent forms. The information is stored in the patient profile and available to the provider before the first visit. This eliminates the clipboard-and-pen intake process that delays appointments and frustrates patients. For returning patients, the AI can update medical history, confirm insurance changes, and collect copays - all before the visit. This reduces front desk workload by 60%+ and ensures providers have complete information before seeing the patient.
Can Conversify handle insurance questions for medical practices?
Yes. You add your accepted insurance plans, coverage details, copay amounts, and billing policies to Conversify's knowledge base. When patients ask "Do you accept my insurance?" or "What is my copay for a specialist visit?", the AI answers instantly from that knowledge base. For new patients, the AI collects insurance card images via WhatsApp, verifies coverage information, and stores it in the patient profile, reducing the administrative burden on your front desk.
How does Conversify handle emergency or urgent medical situations?
Conversify's AI is trained to recognize urgent symptoms, mental health crises, and emergency situations. When a patient describes severe symptoms - such as chest pain, difficulty breathing, suicidal ideation, or acute injury - the AI immediately escalates the conversation to your clinical staff via smart handoff. The AI does not provide medical advice or attempt to triage clinical situations. Instead, it reassures the patient that a human will respond urgently, alerts your team through the safety escalation system, and provides emergency service contact information (112 in EU, 911 in US) when appropriate. This ensures patients in crisis receive immediate human attention while routine inquiries are handled automatically.
Ready to transform your medical practice?
Start your 14-day free trial. No credit card required. Your AI receptionist will be handling messages in under 5 minutes.
A full-time receptionist costs €2,400/month. Conversify handles 80%+ of the same work for less than €1/day.