Restaurant AI Receptionist for Reservations
Conversify is an AI-powered receptionist for restaurants that automates guest communication across WhatsApp, Instagram, and email. It takes reservations directly in chat, answers menu and dietary questions from a configured menu knowledge base, manages waitlists by automatically offering cancelled tables to waitlisted guests, and sends automated confirmation messages 24 hours before bookings to reduce no-shows by significantly. The AI collects special requests - birthdays, allergens, large parties, seating preferences - and creates complete reservation notes for the restaurant team. After the meal, it sends WhatsApp follow-ups to collect reviews and feedback. During service when the host is busy, Conversify ensures every guest message gets a response in seconds, 24 hours a day.
Pain Points We Solve
Calls go unanswered during service. The host is seating guests, the phone rings out. Conversify takes reservations via WhatsApp and Instagram while your team focuses on in-house guests.
Menu and dietary questions repeat endlessly. "Do you have vegan options?" "Is the pasta gluten-free?" Conversify answers instantly from your menu knowledge base and books the table.
No-shows waste table inventory. Empty reserved tables cost money. Conversify confirms reservations via WhatsApp 24 hours ahead and automatically offers slots to waitlisted guests when someone cancels.
Special requests pile up. Birthday cakes, large parties, allergens - each requires back-and-forth. Conversify collects all details upfront and creates a reservation note for the kitchen and host.
Features for Restaurants
WhatsApp reservations. AI takes reservations directly in WhatsApp, checking availability in real-time, confirming table size, and sending booking confirmations with reservation details.
Menu and dietary AI. AI answers questions about menu items, ingredients, allergens, vegan and gluten-free options, and wine pairings from your configured menu knowledge base.
Waitlist and cancellation management. When a table cancels, AI automatically messages waitlisted guests and offers the slot. Fills empty tables within minutes, even during peak service.
Reservation confirmation. AI sends WhatsApp confirmations 24 hours before the reservation and asks guests to confirm or cancel. Helps reduce no-shows.
Special request handling. AI collects details about birthdays, anniversaries, large parties, allergens, and seating preferences - creating a complete reservation note for your team.
Review and feedback collection. After the meal, AI sends a WhatsApp message thanking the guest and requesting a review. Feedback is collected and stored in the customer profile.
Frequently Asked Questions
How does an AI receptionist work for a restaurant?
An AI receptionist for a restaurant connects to your WhatsApp Business number and Instagram account and handles all guest communication automatically. It takes reservations, answers menu and dietary questions, manages waitlists, confirms bookings, collects special requests, and follows up with guests after their visit. The AI learns your restaurant's menu, allergen information, seating layout, hours, and policies from your knowledge base. During service when the host is busy seating guests, the AI handles every incoming WhatsApp and Instagram message in seconds, ensuring no reservation is lost. It also sends automated confirmation messages 24 hours before bookings, helping reduce no-shows. A full-time human host costs €2,400/month; Conversify handles 80%+ of reservation communication for $29 to $199/month.
Can Conversify answer menu and dietary questions?
Yes. You add your menu items, ingredients, allergen information, vegan and gluten-free options, wine pairings, and pricing to Conversify's knowledge base. When a guest asks "Do you have vegan options?" or "Is the risotto gluten-free?", the AI answers instantly and accurately from that knowledge base. It can also recommend dishes based on dietary preferences, explain preparation methods, and answer questions about spice levels or portion sizes. If a question is outside the knowledge base, the AI escalates to your staff rather than guessing, ensuring guests always get accurate information.
Does Conversify reduce restaurant no-shows?
Yes, significantly. Conversify sends automated WhatsApp confirmation messages to guests 24 hours before their reservation, asking them to confirm or cancel. Guests who don't confirm are flagged for follow-up. When a cancellation comes in, the AI automatically messages waitlisted guests who requested that time slot and offers them the newly available table. Restaurants using Conversify report a reduced no-shows and the ability to fill most cancelled tables within 30 minutes. This directly recovers revenue that would otherwise be lost to empty reserved tables during peak service.
Can Conversify handle large party and event bookings?
Yes. Conversify collects all the details needed for large party and event bookings - party size, date and time preferences, occasion, dietary requirements, seating preferences, and contact information. For events that require custom menus, deposits, or room rentals, the AI gathers the initial information and escalates to your events team or manager. This eliminates the back-and-forth phone calls and messages that typically delay event bookings, ensuring you capture every opportunity quickly and professionally.
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Last updated: 2026-09-17
Every missed call is a table that stays empty
During service, nobody can answer the phone or WhatsApp. Conversify takes reservations, answers menu questions, handles dietary inquiries, and fills cancellations - all through WhatsApp and Instagram, 24/7.
The problems we solve for restaurants
Every restaurant faces these challenges. Conversify handles them automatically.
Calls go unanswered during service
The host is seating guests, the phone rings out. Conversify takes reservations via WhatsApp and Instagram while your team focuses on in-house guests.
Menu and dietary questions repeat endlessly
"Do you have vegan options?" "Is the pasta gluten-free?" Conversify answers instantly from your menu knowledge base and books the table.
No-shows waste table inventory
Empty reserved tables cost money. Conversify confirms reservations via WhatsApp 24 hours ahead and automatically offers slots to waitlisted guests when someone cancels.
Special requests pile up
Birthday cakes, large parties, allergens - each requires back-and-forth. Conversify collects all details upfront and creates a reservation note for the kitchen and host.
Features built for restaurants
Conversify is not a generic chatbot. Every feature is designed for the specific needs of restaurants.
WhatsApp reservations
AI takes reservations directly in WhatsApp, checking availability in real-time, confirming table size, and sending booking confirmations with reservation details.
Menu and dietary AI
AI answers questions about menu items, ingredients, allergens, vegan and gluten-free options, and wine pairings from your configured menu knowledge base.
Waitlist and cancellation management
When a table cancels, AI automatically messages waitlisted guests and offers the slot. Fills empty tables within minutes, even during peak service.
Reservation confirmation
AI sends WhatsApp confirmations 24 hours before the reservation and asks guests to confirm or cancel. Helps reduce no-shows.
Special request handling
AI collects details about birthdays, anniversaries, large parties, allergens, and seating preferences - creating a complete reservation note for your team.
Review and feedback collection
After the meal, AI sends a WhatsApp message thanking the guest and requesting a review. Feedback is collected and stored in the customer profile.
Frequently asked questions
Everything you need to know about using Conversify for restaurants.
How does an AI receptionist work for a restaurant?
An AI receptionist for a restaurant connects to your WhatsApp Business number and Instagram account and handles all guest communication automatically. It takes reservations, answers menu and dietary questions, manages waitlists, confirms bookings, collects special requests, and follows up with guests after their visit. The AI learns your restaurant's menu, allergen information, seating layout, hours, and policies from your knowledge base. During service when the host is busy seating guests, the AI handles every incoming WhatsApp and Instagram message in seconds, ensuring no reservation is lost. It also sends automated confirmation messages 24 hours before bookings, helping reduce no-shows. A full-time human host costs €2,400/month; Conversify handles 80%+ of reservation communication for $29 to $199/month.
Can Conversify answer menu and dietary questions?
Yes. You add your menu items, ingredients, allergen information, vegan and gluten-free options, wine pairings, and pricing to Conversify's knowledge base. When a guest asks "Do you have vegan options?" or "Is the risotto gluten-free?", the AI answers instantly and accurately from that knowledge base. It can also recommend dishes based on dietary preferences, explain preparation methods, and answer questions about spice levels or portion sizes. If a question is outside the knowledge base, the AI escalates to your staff rather than guessing, ensuring guests always get accurate information.
Does Conversify reduce restaurant no-shows?
Yes, significantly. Conversify sends automated WhatsApp confirmation messages to guests 24 hours before their reservation, asking them to confirm or cancel. Guests who don't confirm are flagged for follow-up. When a cancellation comes in, the AI automatically messages waitlisted guests who requested that time slot and offers them the newly available table. Restaurants using Conversify report a reduced no-shows and the ability to fill most cancelled tables within 30 minutes. This directly recovers revenue that would otherwise be lost to empty reserved tables during peak service.
Can Conversify handle large party and event bookings?
Yes. Conversify collects all the details needed for large party and event bookings - party size, date and time preferences, occasion, dietary requirements, seating preferences, and contact information. For events that require custom menus, deposits, or room rentals, the AI gathers the initial information and escalates to your events team or manager. This eliminates the back-and-forth phone calls and messages that typically delay event bookings, ensuring you capture every opportunity quickly and professionally.
Ready to transform your restaurant?
Start your 14-day free trial. No credit card required. Your AI receptionist will be handling messages in under 5 minutes.
A full-time receptionist costs €2,400/month. Conversify handles 80%+ of the same work for less than €1/day.