A message audit checks how well your business handles incoming customer messages. This free tool scores reply speed, after-hours coverage, your booking flow, no-show handling, channel coverage and languages, then lists the gaps in your message handling ranked by the revenue they cost, each with the fix that closes it. It runs entirely in your browser and requires no email.
Reply speed: most customers message several businesses and book with whoever answers first. After-hours coverage: about a third of customer messages for appointment-based businesses arrive outside opening hours. Booking flow: whether a customer with one question before booking gets an instant answer. No-shows: whether automatic reminders and confirmations are in place. Channels and languages: whether you answer everywhere your customers write, in their language.
The audit uses your weekly message volume and your after-hours handling. It assumes a conservative 30 percent of messages arrive outside opening hours, and that about a quarter of unattended messages would have booked. Those two assumptions produce an estimate of messages and bookings lost per month. Your real numbers may differ, and the estimate is deliberately conservative.
A review of how a business handles incoming customer messages: reply speed, outside-hours coverage, booking flow, no-shows, channels and languages. This free tool scores those areas from 0 to 100 and lists concrete fixes.
Customers typically message 3 to 5 businesses and book with the first that answers. A business receiving 100 customer messages a week can lose around 7 to 8 bookings a month from after-hours messages alone if nobody answers them until the next morning.
Yes. It takes about two minutes and requires no email or sign-up. If it shows gaps, Conversify closes them with an AI receptionist that answers messages in seconds, day and night, in the customer's language, and books appointments, from $29 per month.
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Last updated: 2026-09-18
Takes 2 minutes. Nothing is sent to a server: the audit runs in your browser. No email required.
Stays in your browser. We use it to personalize one piece of advice.
What this audit checks
Why free, no email?
Because if the audit shows you gaps you can fix with Conversify, you will ask us about it. If it shows you are already tight, you just saved yourself a subscription.
