The AI remembers every customer across all channels and conversations. Returning customers get personalized responses, not generic greetings.
Every conversation updates the customer profile: name, contact details, past bookings, what they bought, what they asked about. When a returning customer messages, the AI greets them with that context instead of starting from zero.
That memory means answers get personal. The AI can reference the last appointment, suggest the service they usually book, or follow up on a question they asked last month.
The knowledge base holds your services, prices, policies, and quirks, and the AI applies them consistently. Add a new service or change your hours, and every future answer reflects it.
Sensitive cases - complaints, refunds, anything you flag - escalate to a human instead of getting an improvised reply.
The AI remembers every customer across all channels and conversations. Returning customers get personalized responses, not generic greetings.
Every conversation updates the customer profile: name, contact details, past bookings, what they bought, what they asked about. When a returning customer messages, the AI greets them with that context instead of starting from zero.
That memory means answers get personal. The AI can reference the last appointment, suggest the service they usually book, or follow up on a question they asked last month.
The knowledge base holds your services, prices, policies, and quirks, and the AI applies them consistently. Add a new service or change your hours, and every future answer reflects it.
Sensitive cases - complaints, refunds, anything you flag - escalate to a human instead of getting an improvised reply.
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